RESTAURANT/BUFFET SUPERVISOR

Position Overview:

Assist in managing all aspects of the assigned Restaurant Outlet on a daily basis and coordinate special events; Ensure compliance with standards of service and operating procedures. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Essential Job Functions:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Provides direction and support for all staff to achieve goals and objectives through the fair application of all policies and procedures.
• Strives to improve and streamline departmental operations, through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
• Allocates resources to outlets that create value to our guests.
• Endorses the business objectives, ethics, and values of Mount Airy Casino Resort
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Ensures that each team member clearly understands and is held accountable for their respective performance expectations.
• Helps to maintain and enhance a safe, secure and comfortable environment for our guests and employees.
• Ensures that all aspects of the outlet contribute to 100% guest satisfaction.
• Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items.
• Ensures that food is prepared and served according to the desired portions and quality specifications.
• Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet.
• Responsible for daily check control system, payroll, and forecasting. Prepares requisitions.
• Maintains file documentation and accurate entries in daily logbook.
• Ensures adherence to Board of Health standards.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Catering, Banquets, Outlets, Maintenance, and Guest Services.
• May assist with other duties as needed.