Restaurant Call Center Supervisor

Restaurant Call Center Supervisor

We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team. The ideal candidate will have a passion for customer service and experience managing a team in a fast-paced environment.

Responsibilities:

• Manage a team of call center representatives to ensure excellent customer service
• Monitor call center metrics and provide feedback to team members to improve performance
• Develop and implement call center policies and procedures
• Train new call center representatives and provide ongoing training to existing team members
• Resolve customer complaints and issues in a timely and professional manner
• Collaborate with other departments to ensure customer satisfaction
• Ensure compliance with all company policies and procedures

Requirements:

• High school diploma or equivalent
• Minimum of 2 years of experience in a call center supervisory role or equivalent
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in Microsoft Office and call center software
• Flexible schedule, including evenings and weekends

Required skills:

• Strong communication and listening skills
• Friendly and professional phone presence
• Ability to multitask in a fast-paced environment
• Attention to detail when entering orders
• Restaurant experience
• Basic computer and restaurant POS system skills
• Problem-solving and conflict resolution skills
• Exceptional customer service skills

Preferred Qualifications:

• Experience with restaurant POS systems (such as Toast POS)
• Knowledge of restaurant operations or food service
• Bilingual skills are a plus, but not required.