RESTAURANT CAPTAIN

Job Description

We are seeking a dedicated and service-oriented Restaurant Captain to oversee daily front-of-house operations and ensure an exceptional dining experience for our guests. The successful candidate will lead the service team, maintain high service standards, and support the Restaurant Manager in achieving operational excellence.

Key Responsibilities

• Supervise and coordinate the daily operations of the front-of-house service team.
• Ensure guests receive prompt, professional, and attentive service throughout their dining experience.
• Lead pre-service briefings and assign duties to service staff.
• Train, mentor, and evaluate waitstaff to ensure consistent service quality and adherence to company standards.
• Handle customer enquiries, feedback, and complaints professionally, ensuring effective service recovery.
• Coordinate with the kitchen team to ensure timely and accurate food and beverage service.
• Monitor table reservations, seating arrangements, and service flow to maximise operational efficiency.
• Assist in maintaining cleanliness, hygiene, and presentation of the dining area in accordance with company and regulatory standards.
• Monitor inventory of dining supplies and coordinate replenishment when required.
• Ensure compliance with food safety, workplace safety, and company operating procedures.
• Support the Restaurant Manager in achieving sales targets, customer satisfaction, and operational objectives.
• Assist in preparing daily operational reports and supervising opening and closing procedures.

Requirements

• At least 3 years of relevant experience in the food and beverage industry, including supervisory experience in a restaurant environment.
• Strong leadership, customer service, and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work efficiently in a fast-paced environment while maintaining high service standards.
• Good knowledge of restaurant operations, POS systems, and reservation management.
• Familiarity with food safety and hygiene regulations in Singapore.
• Positive attitude, professional appearance, and strong attention to detail.
• Willingness to work shifts, weekends, and public holidays as required.