Restaurant Captain

Job duties

• Supervise and coordinate the daily activities of waiters, servers, and bar staff.
• Welcome guests and ensure a positive dining experience.
• Assign tables and service stations to team members.
• Take customer orders and assist with food and beverage recommendations when needed.
• Ensure food and drinks are served accurately, promptly, and according to quality standards.
• Monitor service quality and resolve customer complaints professionally.
• Train, coach, and mentor new service staff on service standards and procedures.
• Ensure compliance with food safety, hygiene, health, and safety regulations.
• Coordinate with the kitchen and bar to ensure timely order preparation and delivery.
• Inspect dining areas to maintain cleanliness, organization, and presentation.
• Monitor inventory of dining supplies and report replenishment needs.
• Assist with opening and closing procedures, including preparing the dining area for service.
• Handle billing, payments, and cash reconciliation when required.
• Support special events, banquets, and VIP guest service.
• Maintain company service standards and assist management in achieving customer satisfaction and operational goals.
• Prepare daily reports and communicate operational issues to supervisors.
• Perform other duties assigned by restaurant or hotel management.