Restaurant Chain Operation Manager (International/Arab Cuisine)

Role:

The Operations Manager will lead and manage a team of Restaurant Managers/Supervisors, responsible for all aspects of day-to-day running of restaurants including Sales, Customer Service, quality control, operations, Staff Development, training, provide effective line-management and human resources.

Major Responsibilities:

- Demonstrate leadership in managing and motivation.

- Ensure that upon the new restaurant opening, the productivity and quality remains at high standards and that costs are acceptable by planning the resources in the optimum manner.

- Responsible of searching, selecting recruiting, appraisal, motivations and standards pf job performance of the individuals with in team.

- Accountable for coaching and training managers with appropriately skills and product knowledge to execute highest standard and growth.

- Ensure all new employees in the department receive an induction training program.

- Improve performance by motivation and monitoring staff continuously and investigate and resolve complaints concerning food quality and services,

- Help and train advance management skills and responsible for scheduling and rolling training programs for all restaurants,

- Manage and oversee new project, equipment, replacement, test programs and vendor relations.

- Stay ahead of the operations through restaurants visits per company policy and evaluate restaurant practice against company standards.

- Responsible for all marketing and advertising activities,

- Supervise quality control and quantities for preparation to minimize wastage, perform frequent checks to ensure consistent high of preparation and services,

- Comply with all health and safety regulation, staff training and development as required and keep records for health inspectors

- Estimate the food consumption of each restaurant, place orders with suppliers, and schedule delivery of fresh food and beverages.

- The operation manager will look over the restaurants and insure that their restaurants become center of excellence perfection and demonstrate as training center for the new franchisees and their staff.

- Provide reports on the performance progress against the plans and budget.

Qualifications & Desired Skills:

- 10+ years operational experience in international Fast food chain industry

- Strong communication, organizational, operational, and people skills

- Highly presentable

- Developed analytically and problem- solving abilities,

- Strong interpersonal and leadership skills

- A hands -on approach to problem solving with a training bias

- Strong customer service orientation.