Dining Room Server - Upscale Club Dining (Experienced)

Responsibilities:

• To serve all members and guests in assigned section/s of the dining room.
• To provide fast and efficient service of meals and beverages in a courteous manner.
• To ensure correct billing procedures.
• To provide excellent service, ensuring level of service meets ROCC standards.
• To ensure all ROCC policies and regulations are strictly adhered to.

Essential Functions:

• Maintain a clean, neat, and professional appearance always in accordance with the established dress codes, good posture, and a smile.
• Set tables according to Club standards
• Providing immediate attention to all members/guests upon seating
• Seat members/guests and hand menus to them
• Advise guests on the menu and drinks and appropriate combinations of food and
• drinks
• Take customers' orders and place orders with kitchen or bar.
• Informs cooks about any special cooking instructions
• Serve food and drinks
• Clear tables and return dishes and cutlery to kitchens
• Be knowledgeable about all food and beverage products that are offered and how they are prepared. A menu presentation table side as well as wine pairing is required.
• Be flexible to adapt and learn all style of services that are offered. Servicing the table will include: water, lemons, crackers, offering cocktails, wine and beverages, taking the order completely and concisely, mise en place for every course, delivering the food, bread presentation, removal of plates, pouring of wine during the meal, folding napkins when guests leave the table, presenting finger towels, and 100% attentiveness.
• Verifies accuracy of members number and prices before presenting the check for signature.
• Effectively handle complaints and communicate them to manager or supervisor
• Work with a “sense of urgency” on behalf of the membership without disrupting the atmosphere of the dining room.
• Prepare drinks when necessary
• Assist with banquet functions
• Keep service standards stocked with appropriate levels of linen and silverware
• Reset tables as needed
• Complete side duty tasks as assigned
• Check with the kitchen and bar to see what products maybe short and what products to suggestive sell
• Assist in keeping dining room and work area neat and clean
• Begin shift by checking over their sections and making sure all tables are ready for the placement of guests
• Serve meal, place dishes properly in front of each person
• Check back to ensure member/guest satisfaction; replenishes water, butter, etc. as necessary
• Suggest and serve dessert, coffee, and after dinner drinks
• Perform clean-up and closing duties as assigned by manager
• Attend meetings as requested by supervisor or manager
• Proper execution of POS system (Jonas) to ensure accurate communication between kitchen and service staff
• Perform all work-related duties as assigned by supervisor or General Manager

Interaction: Frequent Interaction with members, guests, and children

Working Conditions:

• Restaurant Setting
• Occasionally exposed hot, cold, and inclement weather conditions