Restaurant - Floor Supervisor

JOB PURPOSE

The Floor Supervisor is responsible for supporting the daily operations of the restaurant floor by ensuring excellent guest service, smooth teamwork, and adherence to all health and safety regulations. The Floor Supervisor oversees shifts on the floor, guides and supports the service team, and assists the Senior Floor Supervisor and Management in maintaining Harbor Restaurant’s service standards.

RESPONSIBILITIES & DUTIES

• Coordinate daily Front of the House operations and support communication with the Back of the House.

• Ensure a welcoming atmosphere and deliver superior guest service to maximize customer satisfaction.

• Respond promptly and professionally to guest requests and complaints, escalating to the Senior Floor Supervisor or Management when necessary.

• Organize and supervise shifts, including task allocation and break schedules.

• Ensure efficient floor operation while maintaining high standards of productivity, quality, and customer service.

• Lead by example on the floor and support the team during busy periods in our fast-paced environment.

• Ensure compliance with sanitation, hygiene, and safety regulations on the floor.

• Monitor staff appearance, punctuality, and adherence to restaurant policies, and report any issues to the Senior Floor Supervisor or Management.

• Assist in maintaining updated personnel records related to floor staff (e.g. GGD Kaart and other compliance-related documents) as directed.

• Support the training and onboarding of new employees on service standards, menu knowledge, and customer service practices.

• Help maintain the restaurant’s image and ambiance, ensuring tables, stations, and guest areas are clean, organized, and presentable.

• Promote the brand through professional behavior, consistent service, and positive interaction with guests.

• Assist with in-house events, private bookings, and holiday promotions by coordinating with the kitchen, bar, and service teams to ensure smooth execution.

• Assist with petty cash and basic monetary duties as assigned by the Senior Floor Supervisor or Management.

• Provide feedback from the floor to the Senior Floor Supervisor and Management on guest experience, staff performance, and operational challenges.

• Implement and uphold restaurant policies, procedures, and protocols on the floor.

• Perform other related tasks as required.

JOB QUALIFICATIONS

• Proven work experience in a supervisory role within the Hospitality Industry.

• Strong understanding of food & beverage service standards and restaurant operations.

• Fluent in English, Spanish, Dutch, Papiamentu

OTHER REQUIREMENTS

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

• Familiarity with restaurant management software

• Strong leadership, motivational and people skills

• Ability to remain calm and professional under pressure.

• Proficiency in POS systems and Microsoft Office Suite.