Restaurant General Manager - Steakhouse (65792)

Position Summary

The Restaurant General Manager of the Steakhouse directs and oversees all front-of-house aspects of Catawba Two Kings Casino's flagship fine-dining restaurant, including service standards, FOH team leadership, Sommelier oversight, guest experience, and financial performance. The Steakhouse RGM works in close partnership with the Executive Chef and Property Executive Chef, who maintain direct authority over all back-of-house culinary operations. The RGM holds indirect oversight of the BOH environment as it relates to service timing, product quality, and guest experience.

The Steakhouse features 236 seats, dry-aged steaks, a 3,000-bottle wine library, and a bourbon bar servicing both the restaurant and casino floor. This role targets award-caliber dining recognition and leads the most elevated guest experience on property. The Sommelier reports directly to this position and provides wine program leadership across the Steakhouse and, in a supporting capacity, the Italian Restaurant.

Key Responsibilities & Duties

Front-of-House Operations

• Direct all FOH operations across Monday–Thursday (5pm–10pm) and Friday–Sunday (5pm–11pm) service periods.
• Recruit, hire, train, schedule, coach, and develop all Steakhouse FOH staff including servers, server assistants, hosts, food runners, bartenders, and barbacks and wine stewards.
• Monitor and enforce service sequence, table standards, and premium guest experience protocols consistent with award-level fine dining.
• Conduct daily pre-shift meetings; oversee Agilysys InfoGenesis POS usage, cash controls, and audit compliance.
• Handle VIP and high-limit guest relationships; coordinate special requests, private dining experiences, and wine pairings with the Sommelier.

Sommelier & Beverage Leadership

• Provide direct supervision and performance management of the Sommelier; support the development and execution of the wine program.
• Lead and participate in multi-day wine and service training programs for all Steakhouse FOH team members; maintain ongoing weekly training sessions.
• Oversee the bourbon bar program including dual service to the restaurant floor and casino floor, cocktail standards, and spirits curation in coordination with the Director of Beverage.

BOH Partnership

• Maintain indirect oversight of BOH operations as they relate to guest experience, service timing, and product consistency.
• Communicate service concerns or quality issues to the Executive Chef and Property Executive Chef promptly and professionally.

Financial & Administrative

• Manage all FOH labor, cost-of-goods, and controllable expense budgets; produce weekly and monthly financial recaps for the Director of F&B.
• Partner with Marketing and Casino Operations for wine dinners, promotional events, and high-limit guest programs.
• Maintain all health code, food safety, and liquor liability compliance with Tribal Alcohol Beverage Commission.
• Submit maintenance requests; ensure facility cleanliness and equipment upkeep are maintained at all times.
• Perform other duties as assigned.