Restaurant General Manager
Cincinnati’s iconic restaurant brand, Tom & Chee, is seeking a candidate to lead our restaurant as General Manager. Applicants must have great customer service and leadership skills, enjoy working in a team environment, and have a passion for making every guest, and every employee “Feel Like Family”!
To be successful in this role, you’ll need leadership skills and experience in the selection, development, mentoring and performance management of employees. We want you to know how to oversee the dining room, check-in with customers and direct staff. You’ll set work schedules, oversee food prep and make sure we comply with restaurant health and safety regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure that our restaurants run smoothly and that customers have pleasant dining experiences, enticing them to come back and see us time and time again!
The General Manager reports to the District Operations Manager. The successful GM will be positioned for advancement to a rewarding career in Operations Management.
THE SUCCESSFUL GENERAL MANAGER:
- Leads all aspects of our business, delivering a high-quality menu and motivating our staff to provide excellent customer service.
- Maintains the restaurant’s revenue, profitability and quality goals and works with the GM to maintain inventory and order food and supplies.
- Ensures efficient restaurant operation, as well as maintaining high production, productivity, quality, and customer service standards.
- Enforces sanitary practices for food handling, general cleanliness and professional image of restaurant, and maintenance of kitchen and dining areas. Ensures compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
- Addresses all employee relations issues with professionalism, tact, and in accordance with state and federal employment laws.
- Is responsible for all aspects of the employee lifecycle, from recruiting, interviewing, hiring, onboarding, training, establishing performance expectations, coaching, providing meaningful feedback, and when necessary terminating hourly employees; keeping our service promise at the heart of all that you do.
- Provide strong presence in local community and high level of community involvement by restaurant and personnel
ABOUT OUR BRAND
Tom & Chee is the grilled cheese and tomato soup shop for the kid at heart, mixing classic comfort food with fresh ingredients, healthy alternatives, and a flair for the unexpected. Known for being on Shark Tank and our delectable Grilled Cheese Donuts!
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