Restaurant Hostess
Posted Updated
Role Statement:
We are recruiting on behalf of our client for a professional, warm, and customer-oriented Restaurant Hostess. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and smooth guest flow within the restaurant.
Key Responsibilities:
- Warmly greet and welcome guests as they arrive at the restaurant.
- Manage the reservation book and walk-in guests efficiently.
- Escort guests to their tables and present menus.
- Assign tables based on guest preferences, staff sections, and service flow.
- Respond to guest inquiries professionally and promptly.
- Handle guest complaints or concerns courteously and escalate when necessary.
- Ensure guests feel appreciated and well cared for throughout their visit.
- Confirm reservations via phone, email, or reservation systems.
- Maintain accurate wait lists and provide accurate wait-time estimates.
- Coordinate with service team to ensure timely table turnover.
- Maintain smooth communication with servers, managers, and kitchen staff.
- Update the team on guest seating preferences, special requests, and VIP arrivals.
- Support the service team during peak hours as needed.
- Maintain a clean, organized, and presentable reception/hostess area.
- Ensure menus and promotional materials are clean and updated.
- Follow hygiene and safety standards at all.
Requirements
Diploma or certificate in Hospitality Management is an added advantage.
Proven experience as a Hostess or in customer-facing roles (restaurant or hotel experience preferred).
Excellent communication and interpersonal skills.
Professional, warm, and friendly demeanor.
Ability to remain calm under pressure in a fast-paced environment.
Strong organizational and multitasking abilities.
Knowledge of reservation systems is an added advantage.
Benefits
- Service Charge Offered.