Restaurant Integration Solutions Manager

We are seeking a Restaurant Integration Solutions Manager to serve as the primary technical liaison between our Enterprise Sales, Customer Success teams, and restaurant clients. This role will be responsible for understanding restaurant partners' POS, CRM, and App integration needs, translating business requirements into technical solutions, and ensuring smooth communication between internal engineering teams and external stakeholders. Additionally, this role will proactively follow up on integration progress, manage expectations, and provide technical account management to ensure customer satisfaction.

Key Responsibilities:

Technical Consultation: Act as the main point of contact for restaurant clients, helping them understand system integration requirements and technical feasibility.

Solution Design & Implementation: Work closely with engineering teams to develop and implement integration solutions for POS, CRM, and other restaurant software.

Project Coordination: Track integration project timelines, manage priorities, and provide updates to stakeholders (both internal and external).

Customer Success Support: Assist CSMs in troubleshooting and resolving integration-related issues to ensure seamless customer experiences.

Cross-Functional Collaboration: Bridge communication between sales, engineering, and customer success teams to align technical capabilities with business needs.

Proactive Follow-ups: Regularly check in on integration progress, provide status reports, and address any roadblocks.

Documentation & Training: Create integration guides, FAQs, and training materials to support internal teams and clients.