People and Partners Group Company Limited

Restaurant Launch & Operations Manager

About the Role

The Restaurant Launch & Operations Manager will lead the end-to-end setup and management of a new restaurant; from concept development and pre-opening preparations to full operational readiness.

This role calls for a dynamic, detail-oriented hospitality professional with proven expertise in pre-opening projects, team leadership, and operational excellence. The Manager will act as a full-service consultant, guiding the restaurant through recruitment, setup, launch, and stabilization ensuring smooth execution, a strong brand presence, and long-term sustainability.

Key Responsibilities

1. Recruitment & Team Development

Lead the recruitment and onboarding of all restaurant staff, including the Head Chef, Senior Manager, and front- and back-of-house teams.
Collaborate with the Head Chef on menu planning, kitchen layout, and equipment needs.
Oversee supplier sourcing and contract negotiations for food, beverages, and operational materials.
Build a high-performing team through structured training and mentorship.
Prepare the Senior Manager to assume full operational leadership after the launch.

2. Kitchen Design & Operational Setup

Supervise kitchen design and layout to ensure optimal functionality and workflow.
Coordinate procurement of equipment, furnishings, and décor with vendors and suppliers.
Develop and implement Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs).
Establish the restaurant’s organizational structure, including job descriptions, an employee handbook, and operational policies.
Conduct competitor SWOT analyses to refine market positioning and identify growth opportunities.

3. Training & Service Excellence

Design and facilitate a structured training program combining theory and hands-on practice.
- Theory modules: customer service standards, food and beverage knowledge, restaurant etiquette, and leadership skills.
- Practical modules: service simulations and real-life operational role plays post-setup.
Foster a culture of teamwork, professionalism, and continuous improvement across all levels.

4. Marketing & Brand Development

Partner with internal or external marketing teams to plan and execute promotional campaigns.
Collaborate with media outlets and influencers to generate excitement and brand awareness.
Contribute to the restaurant’s brand identity, customer engagement strategy, and community relations efforts.

5. Pre-Opening & Launch Execution

Coordinate all pre-opening activities, including setup, menu testing, and final staff evaluations.
Identify and address operational gaps before launch.
Lead the execution of the Grand Opening Event, ensuring a seamless guest experience.
Oversee service delivery and operational performance during the initial launch phase.

6. Post-Opening Support & Transition

Monitor operations post-launch to ensure consistency and service excellence.
Mentor the Senior Manager and team to sustain performance and uphold standards.
Analyze menu performance and operational data to enhance efficiency and profitability.
Provide ongoing strategic recommendations for continuous improvement.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
8–12 years of experience in hospitality or restaurant management, including proven pre-opening experience.
Strong background in recruitment, training, and operational setup.
Deep understanding of F&B operations, cost control, and guest service.
Exceptional leadership, communication, and problem-solving abilities.
Experience managing vendor partnerships and marketing collaborations.
Adaptable with cross-cultural awareness in fast-paced environments.

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