Restaurant Manager

Company description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 suites and duplex villas with breathtaking views of the Masjid Al Haram, the Holy Kaaba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this divine setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job description

At Raffles Makkah Palace, exceptional service and memorable dining experiences are the hallmarks of every outlet. As restaurant manager, your leadership, passion for hospitality, and commitment to excellence will drive outstanding operational results while ensuring your restaurant remains a preferred dining destination and an inspiring workplace.

Summary of responsibilities:

• Consistently offer professional, friendly, and engaging service.
• Lead and manage the restaurant team in all aspects of the department and ensure service standards are followed.
• Handle guest concerns promptly, efficiently, and professionally.
• Assist in the recruitment, training, and development of colleagues.
• Balance operational, administrative, and colleague needs.
• Conduct regularly scheduled departmental meetings.
• Maximize revenues by working closely with the food and beverage team to implement agreed strategies, practices, and promotions.
• Maintain full knowledge of all menus, promotions, and outlet operations.
• Manage departmental budgets, costs, and profitability targets.
• Ensure compliance with outlet policies, procedures, hygiene, and service standards.
• Follow all safety and sanitation regulations related to food and beverage handling.
• Promote guest satisfaction and continuous service improvement.
• Perform any other duties as assigned.

Qualifications

• Minimum 4 years of experience in food and beverage management within a luxury hotel environment preferred.
• Strong interpersonal, leadership, and problem-solving skills.
• Highly organized with excellent planning abilities.
• Goal-oriented with strong results focus.
• Strong analytical skills with proven ability to lead and develop teams.
• International experience is an asset.
• Energetic, enthusiastic, self-motivated, and charismatic team player.

Additional information

Our commitment to diversity and inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!