RESTAURANT MANAGER

Job Summary

Lead and manage daily restaurant operations to deliver exceptional customer service, ensure compliance with health and safety standards, and optimize operational efficiency through effective staff management, inventory control, and use of restaurant management software.

Responsibilities

• Supervise daily restaurant operations to ensure smooth and efficient service delivery
• Resolve customer complaints promptly to maintain high satisfaction levels
• Train, schedule, and support restaurant staff to enhance team performance and service quality
• Monitor food quality and service standards to uphold brand reputation
• Manage inventory and maintain strong supplier relationships to ensure timely stock availability
• Ensure compliance with workplace health, safety, and food hygiene standards
• Track expenses, monitor budgets, and implement cost-reduction strategies
• Use restaurant management software and POS systems for accurate reporting and operational analytics
• Lead by example to foster a positive and productive work environment
• Handle administrative tasks including staff rosters, payroll, and ordering supplies

Preferred competencies and qualifications

• Relevant qualification in hospitality management or equivalent experience
• Proven track record as an experienced restaurant manager
• Exceptional leadership and communication skills demonstrated in managing teams
• Strong organisational and management skills applied to restaurant operations
• Competency with POS systems and back-end restaurant management software
• Understanding of workplace health and safety and food hygiene standards
• Ability to handle high-pressure situations and solve problems quickly
• Passion for delivering excellent customer service