Restaurant Manager

Company Overview / Employee Value Proposition

CA Concepts is made up of 8 exciting restaurants, Kulto, Chicco Trattoria, Barrio by Kulto, IL Toro, Nomada, Humo and Cenzo and one more new restaurant opening in May 2026. Interested applicants will be placed at one of the 9 locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Summary

Join us as a Restaurant Manager to lead daily operations, drive guest satisfaction, and foster a high-performing team across one of our dynamic restaurant locations.

Responsibilities

• Lead and oversee restaurant service operations to ensure smooth opening and closing shifts
• Resolve guest complaints and feedback promptly to enhance guest satisfaction and improve food products and services
• Coach and provide constructive feedback to staff to elevate service quality and team performance
• Monitor and maintain all outlet operating systems to ensure efficient restaurant functioning
• Enforce food quality and hygiene standards consistently to meet regulatory and brand expectations
• Greet guests, coordinate seating arrangements, and assign tables based on group size to optimize guest experience
• Identify regular guests and communicate their preferences to the Chef to personalize service
• Ensure timely response to guests’ requests to maintain high service standards
• Record and report all food-related complaints immediately to the Chef for corrective action
• Conduct team briefings before each service period to align staff on service goals and updates
• Manage billing processes by ensuring no outstanding bills remain and accurately account for voided transactions
• Promote the restaurant by building a loyal customer base, maintaining a customer database, and personalizing customer interactions
• Handle emergency and difficult situations calmly and effectively to maintain operational stability
• Adjust checks or bills accurately to reflect modifications or corrections
• Ensure all staff can confidently describe menu items, including specials, and maintain professional grooming and attire standards
• Maintain the highest standards of cleanliness, upkeep of furnishings and equipment, and proper setup of the restaurant and pantry areas
• Participate in monthly physical stock takes of restaurant inventory including glassware, plates, and crockery
• Develop and implement service-related training programs to continuously improve team capabilities
• Perform miscellaneous job-related duties as assigned to support restaurant operations

Required competencies and certifications

• Ability to communicate effectively in English to ensure clear interaction with guests and team members
• Demonstrated reliability and responsibility to manage restaurant operations under pressure
• Capability to work collaboratively within a diverse team environment in a fast-paced setting

Preferred competencies and qualifications

[No preferred competencies or qualifications explicitly stated in the original JD]