Restaurant Manager – Italian Restaurant - Italian National
- Oversee the daily operation of the Italian restaurant, ensuring smooth and efficient service.
- Maintain Fairmont luxury service standards at all times.
- Conduct daily briefings with the restaurant team.
- Monitor restaurant appearance, cleanliness, and ambiance.
- Ensure all opening and closing procedures are completed accurately.
- Coordinate with the kitchen team to ensure timely and high-quality food service.
- Supervise reservations, seating arrangements, and guest flow.
- Deliver exceptional and personalized guest service.
- Welcome and engage with guests during service.
- Handle guest complaints promptly and professionally.
- Build strong guest relationships and encourage repeat business.
- Ensure all guest feedback is followed up and appropriate corrective actions are implemented.
- Promote Fairmont's "Turning Moments into Special Memories" philosophy.
- Recruit, train, coach, and develop restaurant colleagues.
- Conduct performance evaluations and provide continuous feedback.
- Prepare staff schedules based on business demand.
- Ensure compliance with grooming, hygiene, and uniform standards.
- Foster teamwork, employee engagement, and a positive working environment.
- Conduct daily training sessions to improve product knowledge and service standards.
- Achieve departmental revenue and profitability targets.
- Monitor daily sales performance.
- Control labor costs through effective scheduling.
- Manage operating expenses and maximize productivity.
- Review financial reports and identify improvement opportunities.
- Maintain high standards of food presentation and beverage service.
- Collaborate with the Chef de Cuisine on menu planning and seasonal promotions.
- Ensure authentic Italian dining experiences are consistently delivered.
- Monitor portion control and service consistency.
- Support wine and beverage promotions to increase revenue.
- Monitor restaurant inventory and operating supplies.
- Control breakage, spoilage, and waste.
- Ensure proper stock ordering and storage procedures.
- Conduct regular inventory counts.
- Maintain cost-effective operations while preserving service quality.
- Ensure compliance with HACCP, food safety, hygiene, and sanitation standards.
- Maintain a clean and safe working environment.
- Ensure compliance with local municipality regulations and hotel policies.
- Conduct regular health and safety inspections.
- Report maintenance issues promptly.
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum 3–5 years of experience as a Restaurant Manager in a luxury hotel or fine-dining Italian restaurant.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Sound knowledge of Italian cuisine, wines, and restaurant operations.
- Strong financial and analytical skills.
- Knowledge of HACCP and food safety regulations.
- Proficiency in Microsoft Office and restaurant POS systems.
- Fluent in English; Italian language skills are an advantage.