Restaurant Manager – Japanese Cuisine

Company Overview

Shin Katsu redefines tonkatsu with a focus on craftsmanship, authenticity, and balance. The brand embodies sincerity, innovation, and premium Japanese dining experiences in Singapore.

Job Summary

Lead daily restaurant operations and team development at Shin Katsu, ensuring exceptional Japanese dining service, operational efficiency, and business growth through strategic management and customer engagement.

Responsibilities

• Manage daily restaurant operations, including front-of-house service, staff performance, and operational efficiency to ensure smooth service delivery
• Lead, motivate, and develop the restaurant team to achieve high standards of hospitality and professionalism
• Collaborate with the Head Chef and kitchen team to coordinate front-of-house and back-of-house activities effectively
• Uphold and promote high standards of Japanese dining etiquette, hospitality, and service excellence
• Drive sales growth by implementing effective upselling strategies for food, wine, sake, and beverages
• Develop and maintain in-depth product knowledge to provide expert recommendations on premium Japanese sake, wine, and beverages
• Plan and execute wine-pairing experiences, sake tastings, and special dining events to enhance guest engagement
• Manage staff scheduling, manpower planning, and daily deployment to optimize restaurant operations
• Monitor and analyze restaurant sales, labour costs, food costs, and operating expenses to support profitability
• Oversee inventory management, stock control, and cost-control initiatives to maintain operational efficiency
• Analyze sales and operational reports to identify business opportunities and implement improvements
• Support the development and execution of seasonal menus, promotions, and marketing campaigns
• Build and maintain strong customer relationships to enhance retention and loyalty
• Handle guest feedback and complaints professionally with cultural sensitivity and commitment to satisfaction
• Ensure compliance with company policies, food safety regulations, workplace safety, and other applicable laws
• Conduct staff training, performance coaching, and regular team briefings to foster continuous improvement
• Assist senior management in formulating business strategies and initiatives to drive restaurant growth

Required competencies and certifications

• Professional Certificate or equivalent qualification
• Minimum 3–5 years of restaurant management experience, preferably in Japanese cuisine or premium dining
• Proven ability to manage restaurant operations and lead teams effectively
• Strong leadership, communication, and interpersonal skills demonstrated through team management and guest interactions
• Excellent customer service and problem-solving skills applied in resolving guest issues and enhancing satisfaction
• Solid understanding of restaurant sales, labour management, and cost control to maintain profitability

Preferred competencies and qualifications

• Knowledge of Japanese cuisine, dining culture, and hospitality standards to enrich guest experiences
• Strong knowledge of wine and sake; WSET certification or relevant wine/sake qualifications highly valued
• Food safety certification considered advantageous
• Experience in premium dining, Japanese restaurants, or high-end hospitality environments preferred

Other Information

Benefits and Work Details

• Work week: 5.5 days per week
• Working hours: Shift-based, including weekends and public holidays
• Location: Tanjong Pagar, Singapore

📌 Note: Only shortlisted candidates will be contacted.