Restaurant Manager
Key Responsibilities
Oversee and manage daily restaurant operations to ensure smooth and efficient service.
Lead, supervise, train, and motivate restaurant staff to achieve operational excellence.
Ensure high standards of customer service, food quality, presentation, and cleanliness.
Manage staff scheduling, manpower planning, attendance, and work assignments.
Handle customer enquiries, feedback, and complaints professionally and promptly.
Monitor restaurant sales performance and implement strategies to achieve revenue targets.
Manage inventory, stock ordering, supplier coordination, and cost control.
Monitor food costs, labour costs, wastage, and other operational expenses to improve profitability.
Ensure compliance with food hygiene, health and safety regulations, and company policies.
Coordinate closely with kitchen staff to maintain consistent Japanese food quality and timely service.
Oversee daily cash handling, POS transactions, sales reporting, and administrative duties.
Conduct regular staff training and performance evaluations.
Maintain restaurant equipment, facilities, and overall dining environment.
Plan and implement promotional activities to attract customers and increase sales.
Resolve operational issues efficiently and ensure continuous improvement in restaurant performance.
Perform other duties assigned by management.
Job Requirements
Minimum Degree in Hospitality, F&B Management, Business Management, or equivalent qualification is preferred.
At least 3 years of relevant experience in restaurant operations, preferably in Japanese cuisine.
Prior experience in a supervisory or restaurant management position is preferred.
Good understanding of Japanese restaurant service standards, food presentation, and dining etiquette.
Strong leadership, communication, and interpersonal skills.
Good knowledge of restaurant operations, inventory management, and cost control.
Customer-oriented with strong problem-solving and decision-making abilities.
Able to lead a team and work effectively in a fast-paced environment.
Responsible, organised, and able to work independently.
Willing to work rotating shifts, weekends, and public holidays.