Restaurant Manager | Misono

JW Marriott Gold Coast Resort & Spa

Are you ready to lead one of the Gold Coast's most iconic dining experiences?

At Misono, guests gather not only for exceptional food, but for entertainment, connection, and memorable moments. Home to our renowned Teppanyaki experience, premium Sushi Bar, and sophisticated Whisky Bar, Misono delivers a unique blend of Japanese-inspired dining, theatre, and hospitality.

We are seeking an energetic, commercially minded and people-focused Restaurant Manager to lead our team and continue to elevate Misono as a destination dining experience for both resort guests and locals.

About the Role

Reporting to the Food & Beverage Manager, you will take ownership of all aspects of Misono's operation, including the Teppanyaki experience, Sushi Bar and Whisky Bar. You will lead a passionate team, drive guest satisfaction, maximise financial performance, and ensure the outlet consistently delivers exceptional service standards.

This is a hands-on leadership role for someone who thrives on the restaurant floor, enjoys developing people, and understands how to build a successful hospitality business.

What You'll Be Responsible For Leading an Exceptional Guest Experience

• Creating unforgettable dining experiences that keep guests returning.
• Acting as a visible leader during service periods and supporting the team on the floor.
• Managing guest feedback, complaints and service recovery professionally.
• Driving service excellence and maintaining luxury hospitality standards.
• Ensuring every touchpoint reflects the quality and reputation of the JW Marriott brand.

Driving Commercial Performance

• Managing financial performance, labour costs and profitability.
• Analysing sales trends and identifying opportunities to maximise revenue.
• Developing promotions, activations and experiences that attract both hotel and local guests.
• Working closely with culinary leadership to optimise menus and guest offerings.
• Managing inventory, purchasing and cost controls.

Building a High-Performing Team

• Recruiting, developing and retaining exceptional talent.
• Leading, coaching and mentoring supervisors and associates.
• Conducting regular training, service observations and performance discussions.
• Creating a positive, inclusive and engaging team culture.
• Recognising and celebrating team success.
• Building relationships with the Kitchen and Stewarding team to ensure collaboration and seemless service is delivered to the customers.

Marketing and Community Engagement

• Supporting outlet marketing and promotional activities.
• Partnering with the Marketing team to create engaging social media content and campaigns.
• Representing Misono within the local community and hospitality market.
• Building relationships that strengthen Misono's reputation as a leading dining destination.

Maintaining Operational Excellence

• Ensuring compliance with Marriott standards, liquor licensing requirements, food safety regulations and health and safety obligations.
• Managing daily operations, staffing and scheduling.
• Maintaining exceptional standards of cleanliness, presentation and restaurant ambience.
• Ensuring all menus, guest-facing materials and outlet facilities are maintained to a premium standard.

About You

You are a passionate hospitality professional who combines strong operational leadership with business acumen and a genuine love of guest service.

You'll ideally bring:

• Previous Restaurant Manager, Assistant Restaurant Manager or Food & Beverage leadership experience.
• Experience within premium dining, Japanese cuisine, hotel restaurants, dining destinations or luxury hospitality environments.
• Strong knowledge of food, beverage, wine and premium spirits.
• A passion for creating memorable guest experiences.
• Excellent leadership and team development skills.
• Strong financial and commercial acumen.
• Exceptional communication and relationship-building abilities.
• Flexibility to work evenings, weekends and public holidays.

Preferred Qualifications

• High School Certificate or equivalent with at least 4 years of relevant Food & Beverage leadership experience; or
• A qualification in Hospitality, Hotel Management, Food Service Management, Business Administration or a related field with at least 2 years of relevant experience.

Why Join Us?

At JW Marriott Gold Coast Resort & Spa, we believe our people are our greatest asset. You'll have the opportunity to:

• Lead one of the Gold Coast's most recognised dining venues.
• Grow your career with Marriott International, the world's largest hospitality company.
• Access world-class learning and development opportunities.
• Enjoy Marriott accommodation and associate benefits globally.
• Be part of a culture that values excellence, integrity, inclusion and putting people first.
• Enhanced leave benefits, including birthday leave, parental leave and sabatical leave
• Enhanced Superannuation

If you are passionate about hospitality, love developing people, and want to lead an iconic restaurant experience, we'd love to hear from you.

Apply now and become part of the team creating memorable experiences at Misono.