Restaurant Manager - Nilagiri Restaurant, Puncak

What you will do:

This role exists to lead and manage all aspects of daily operations, ensuring seamless service, consistent quality, and operational excellence. By fostering a culture of warm, intentional service and delivering refined guest experiences, the restaurant manager upholds NILAGIRI's position as a flagship F&B venture under the Bobobox group.

• Ensure smooth, efficient, and professional operations across all front-of-house (FOH) and back-of-house (BOH)

• Sets clear expectations, fosters a strong team culture, and encourages continuous growth and operations excellence

• Maintains the highest standards of guest service, addressing feedback or concern with empathy and efficiency. Ensure every touchpoint-food, service, ambiance-contributes to a memorable and elevated dining experience for each guest.

• Manage the restaurant’s financial performance, including budgeting, cost control, and revenue optimization

• Ensures that NILAGIRI consistently upholds Bobobox brand values through every detail of service and team to execute the restaurant's unique identity and positioning.

• Collaborates with F&B Operations Manager to develop strategies for growth. Keeps a pulse on F&B trends and guest preferences to ensure NILAGIRI remains relevant and competitive.

• Ensures all operations adhere to food safety, sanitation, and legal regulations, maintaining a clean, safe, and compliant environment for both guests and staff.

You will fit in this job if you:

• Bachelor’s degree in Hospitality Management or related field (preferred)

• Minimum 5 years of progressive experience in restaurant or hospitality management, with at least 2 years in a leadership role in a premium of fine-dining environment

• Proven experience in launching or managing a high-end, full-service restaurant is a strong advantage

• Strong leadership and team-building capabilities with the ability to inspire and manage diverse teams across the front and back of house

• Deep understanding of restaurant operations, including service flow, kitchen coordination, reservations, and inventory systems.

• Ability to make data-driven decisions and improve operational efficiency without compromising guest experience

• Skilled in handling guest feedback, resolving complaints, and ensuring consistently elevated dining experiences