Restaurant Manager (Operations & Business Development)

工作簡介

Direct all frontline operational activities of all food & beverage services ensuring that quality products and services are delivered and served to guests. Assist in overseeing the operation of forte and supporting Catering Services team in order to achieve service goals and customer satisfaction.

工作職責

1. Explore new business opportunities and sustain current guests of forte.
2. Plan and co-ordinate F&B promotions e.g. Mooncake, Halloween, Christmas etc.
3. Guest Engagement – building/tidying up guest database, enhance guest relationship, initiate promotional campaigns targeting corporate, guests in the vicinity, promote loyalty program.
4. Monitor guest satisfaction/feedback in relation to product; keep management promptly informed on all feedback and follow through appropriate actions accordingly.
5. Assist in developing yearly plan for department (Marketing Plan and Promotion Calendar) and submit to the General Manager.
6. Assist in monitoring the department’s actual performances as compared to planned performance and take corrective action as required.
7. Assist in compiling and distributing revenue forecasts, sales analysis date and operating reports.
8. Assist in implanting marketing programs and reinforce use of suggestive selling techniques.
9. Assist in handling F&B related correspondence, event quotations, special functions coordination.
10. Attend communication/coordination meeting with other hotel departments.
11. Assist in preparing all food promotions and festival, in collaboration with Executive Chef.
12. Promote above with the assistance of Corporate Communication Department.
13. Coordinate the advertising plan together with Corporate Communication Department.
14. Coordinate all collateral and printing material with Corporate Communication and Group Creative Department.
15. Ensure all food and beverage areas are kept clean and uncluttered in accordance with company standards and local laws.
16. Maintain equipment in good repair and all venues in perfect conditions.
17. Coordinate controls and security procedures for receiving, storing, requisitioning, issuing and inventory of food, beverage, china, glass, silver and other supplies.
18. Maintain and coordinate with Purchasing Department and F&B Control a purchasing system for food, beverage and supplies which conforms to company guidelines.
19. Assist in preparing outlet production selection and pricing in coordination with Executive Chef, Cost Control, Purchasing, for approval by Controller and General Manager when needed, to maximize sales and profitability in line with the outlet policy and profit budget. Revise pricing structure to adopt the market situation when appropriate.
20. Prepare Profit Budget, in coordination with F&B Analyst and Controller.

工作要求

1. Hotel management graduate or above.
2. Minimum 8-10 years hotel F&B operations.
3. Formal training in F&B operation and administration.
4. Good communication and presentation skills.
5. Energetic, Chic and stylish, preferably with experience in serving high-end market.
6. Self-motivated, organised and able to work independently.
7. Good interpersonal skills and ability to provide customer service.
8. Good command of spoken English and Mandarin.
9. Well organized and out-going.
10. Aligned with the group's Core Values: Liveliness, Heart2Heart, Oneness, Trust, Excellence and Learning.

個人資料私隱

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2906.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.