RESTAURANT MANAGER

Job Description

We are seeking an experienced and results-driven Restaurant Manager to oversee the daily operations of our restaurant. The successful candidate will be responsible for ensuring exceptional customer service, maintaining operational excellence, leading and developing the team, and achieving business performance targets.

Key Responsibilities

• Oversee the day-to-day operations of the restaurant to ensure smooth and efficient service.
• Lead, supervise, and motivate front-of-house and back-of-house teams to deliver outstanding customer experiences.
• Recruit, train, schedule, and evaluate staff performance while fostering a positive and productive work environment.
• Ensure compliance with food safety, hygiene, workplace safety, and all relevant regulatory requirements.
• Monitor inventory levels, oversee procurement, and manage cost control to minimize wastage.
• Develop and implement operational procedures and service standards to improve efficiency and consistency.
• Handle customer feedback, complaints, and service recovery professionally to maintain high customer satisfaction.
• Manage restaurant budgets, monitor sales performance, and achieve revenue and profitability targets.
• Analyse business performance and prepare operational reports for management.
• Coordinate with suppliers, vendors, and internal departments to ensure uninterrupted restaurant operations.
• Plan and execute promotional campaigns, seasonal menus, and marketing initiatives to drive business growth.
• Ensure the restaurant maintains a clean, safe, and welcoming environment for customers and employees.

Requirements

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field. Relevant experience may be considered in lieu of formal qualifications.
• At least 5 years of experience in restaurant or food & beverage operations, with a minimum of 2 years in a managerial role.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage restaurant operations, budgets, and team performance.
• Sound knowledge of food safety regulations, hygiene standards, and workplace safety requirements.
• Excellent problem-solving, decision-making, and organisational abilities.
• Ability to work flexible hours, including weekends and public holidays, when required.
• Proficiency in POS systems and Microsoft Office applications is an advantage.