Restaurant Operations Manager – Tori San, The Woodleigh Mall & Telok Ayer

About Tori San

Tori San is a Taiwanese-born chicken ramen brand bringing a refined, everyday take on tori paitan to Singapore.

Our menu is centred on slow-simmered chicken broth, ramen and grilled chicken accompaniments, combining rich flavour with a clean and balanced finish.

Following our first Singapore outlet at Telok Ayer, we have opened our second outlet at The Woodleigh Mall.

The Role

We are looking for an experienced and hands-on Restaurant Operations Manager to supervise two or more outlets while carrying kitchen/service roles as needed.

You will oversee the outlet’s daily performance, build a capable service team and ensure that the kitchen and front-of-house teams work together smoothly.

The role carries responsibility for service standards, staff deployment, sales performance, labour and food costs, inventory, customer experience and outlet compliance.

This is anoutlet-based position. The manager is expected to be present during service andto support the team directly during busy periods.

Key Responsibilities

Multi-Outlet Operations & Governance (60%)

P&L & Cost Control: Monitor COGS (food/beverage cost), labor cost percentages, and wastage metrics across both outlets to ensure profitability targets are met.

Staffing & Scheduling: Manage rostering, split-shift arrangements, labor budget allocations, and compliance with local employment standards.

Service Standards & SOPs: Conduct regular audits to ensure service consistency, hygiene standards (SFA guidelines/HACCP), and customer satisfaction scores across both locations.

Supply Chain & Inventory: Oversee ordering, stock management, vendor relations, and inventory turnover to minimize stockouts or high-aging stock.

Hands-on Kitchen & Support (30%)

Kitchen Coverage: Step into line cooking, prep, or pass management during peak rushes, unexpected absenteeism, or critical staff shortages.

Kitchen Efficiency Audits: Observe BOH workflows firsthand during shifts to optimize prep lists, ticket times, and kitchen ergonomics.

Cross-Training: Assist in onboarding and training kitchen crew on recipe consistency, plating standards, and safety procedures.

People Management & Culture (10%)

Performance Reviews: Conduct regular appraisals for store supervisors, team leads, and kitchen crew.

Conflict Resolution: Serve as the primary escalation point for interpersonal issues, floor disruptions, or severe customer complaints.

Requirements

· At least four years of relevant restaurant or F&B operations experience.

· At least two years in a Restaurant Manager, Outlet Manager, Assistant Operations Manager or similar leadership position.

· Experience in a ramen restaurant, Japanese or Taiwanese concept, or casual-dining outlet will be a plus.

· Experience launching or stabilising a new restaurant outlet is an advantage.

· Experience recruiting, training, scheduling and supervising restaurant employees.

· Working knowledge of restaurant sales, labour cost, food cost, wastage and inventory control.

· Able to review POS reports and prepare basic operational reports.

· Proficient in Microsoft Excel, Google Sheets or similar software.

· Able to communicate clearly with service employees, kitchen employees, suppliers and management.

· Able to organise the team and make decisions during busy service periods.

· Willing to assist with outlet duties when additional support is required.

· Able to work shifts, weekends and public holidays.

What We Are Looking For

· Notices service delays, stock problems and staffing issues early.

· Gives clear instructions and follows up on assigned work.

· Uses sales, staffing and stock information when making decisions.

· Addresses the cause of recurring problems instead of treating each incident separately.

· Maintains standards while treating employees fairly and respectfully.

· Remains calm and organised during busy periods.

· Takes responsibility for an issue until it is resolved.

· Works comfortably with business owners and a growing management team.

What We Offer

· Opportunity to lead and strengthen a newly opened restaurant outlet.

· Responsibility for developing the outlet’s team and operating procedures.

· Staff meals

· Annual leave, AWS & medical benefits

· Performance incentive

· High potential career growth with fast growing new F&B entrant.

Only shortlisted candidates will be contacted.