Restaurant Server
Summary
Restaurant Server at a hotel restaurant providing food and beverage service to guests, including taking orders, making recommendations, serving meals, and ensuring guest satisfaction throughout their dining experience. The role also involves table setup, side work, and maintaining cleanliness to hotel standards.
Essential Functions and Responsibilities of the job include but are not limited to:
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests.
- Communicate effectively with guests and fellow team members.
- Assist with meal set-up and set or pre-set tables in dining room as assigned.
- Courteously wait on guests, make recommendations, up sell.
- Professionally serve food and beverages, check-in with and monitor guests’ experience throughout their visit to ensure guest satisfaction.
- Complete all side work (filling condiment containers, rolling silverware, stocking stations).
- Assist with cleaning dining area. Wipe down and reset the table for the next guests.
- Assist with maintaining cleanliness of restaurant/kitchen to DKN Hotels’ standards and all health codes at all times.
- Adhere to food safety requirements.
- Report any missing/found articles, or damage to the Housekeeping Supervisor.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
- Perform other duties as assigned, requested or deemed necessary by management
- Deliver DKN’s "Home Away From Home" experience
*Management retains the discretion to add or change the duties of the position at any time. *
Supervisory Responsibility:
None
Independent Judgment Used:
Only within the guidelines established by management and to the extent of operating within DKN Hotels’ policies and procedures.
Working Conditions/Environment:
Dining areas and kitchen including commercial dishwashing equipment and cleaning agents. Access to entire exterior and interior of property.