Restaurant Supervisor

Position Summary

The supervisor’s position requires strong communication skills, an ability to juggle several tasks and the willingness and ability to complete paperwork. As well as running day to day restaurant operations and maintain our level of standard service to our guests. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Maintain positive customer relationships to ensure 100 % customer satisfaction.
• Conduct daily and monthly training meetings with staff.
• Daily check of facility maintenance for cleanliness and safety issues.
• Handle employee-relation issues as well as document and counsel employees.
• Adhere to, explain, and maintain policies/procedures in areas.
• Maintain proper manning levels.
• Order of supplies.
• Use of computer program Refine to maintain and update prices and descriptions.
• Daily bar check to ensure that they are clean, sanitized and well stocked according to par levels.
• Ensure food standards such as proper presentation, appropriate quality, portions size and timing.
• Attend monthly staff meetings.
• Conduct end of the month food and liquor inventory at the end of every month.
• Assist manager on a day-to-day operation.
• Ensure that all the employees report to work on time, groomed and in proper uniform.
• Assist manager with employee training.
• Other duties as assigned.