Restaurant Supervisor

Consula is recruiting on behalf of a well-established Shrewsbury employer for an experienced Restaurant Supervisor. Our client operates a popular, quality-focused dining venue in the town centre, dedicated to providing memorable experiences through warm hospitality, attentive service, and quality food and drink. They take pride in creating an inviting atmosphere for local regulars and visitors alike, supported by a close-knit team that values collaboration, professionalism, and genuine care for guests.

This supervisory position is vital to our client's day-to-day operations and ongoing success. Serving as the primary link between management, the kitchen brigade, and front-of-house staff, you will set the standard for every service. Your presence on the restaurant floor ensures service standards remain high, team members feel supported during busy shifts, and every customer enjoys a first-class visit from arrival to departure.

Shrewsbury offers an exceptional setting for your hospitality career, combining historic character and a thriving independent food scene with easy access to the scenic Shropshire countryside.

Location: Shrewsbury

Salary: £27,000 – £29,500 per year

Employment: Permanent

The Role

In this supervisory role, you will drive front-of-house operations, delivering exceptional guest hospitality while guiding and motivating the floor team across busy shifts.

• Leading front-of-house shifts with energy, professionalism, and a visible floor presence throughout lunch and dinner services.

• Welcoming guests on arrival, managing table allocations, and ensuring special dietary requests are handled accurately.

• Acting as the primary point of contact for guest enquiries and resolving customer feedback promptly and positively.

• Training, mentoring, and supporting newer team members to build their confidence and deepen their menu knowledge.

• Liaising closely with the kitchen team to maintain clear communication, steady order pacing, and smooth service delivery.

• Overseeing daily opening and closing routines, including keyholding duties, facility checks, and environmental health compliance.

• Completing accurate end-of-day cashing up, till reconciliations, and handover notes for management.

• Monitoring cleanliness, hygiene, and safety practices across the dining room, bar, and guest areas throughout each shift.

• Assisting with cellar routines, beverage stock rotation, ordering supplies, and reducing operational waste.

About You

• Proven supervisory or team-leading experience within a quality-led restaurant, pub, or hospitality setting (essential).

• A warm, confident leadership style that motivates staff and maintains high standards on the floor (essential).

• Outstanding customer care skills with the ability to anticipate guest requirements and handle busy covers calmly (essential).

• Strong organisational abilities and composure when working under pressure during peak service times (essential).

• Excellent communication and numeracy skills for team briefings and accurate daily cashing up (essential).

• Full flexibility to work a varied hospitality rota including daytimes, evenings, weekends, and bank holidays (essential).

• An active Personal Licence or a recognised qualification in Food Safety at Level 2 or above (desirable).

• A genuine interest in quality food, wine, and customer service trends, with an appetite to share that enthusiasm (desirable).

A Typical Day

Your shift begins with reviewing table reservations, running a team briefing on daily specials, and ensuring the dining area is immaculate before service starts. Once doors open, you lead from the floor, greeting guests, supporting section waiting staff, and liaising with the pass to keep plates moving smoothly. Between covers, you offer on-the-spot coaching to junior team members, monitor table turnover, and manage any guest enquiries. As the shift concludes, you supervise cleaning checklists, balance the tills, secure the premises, and complete handover logs, leaving everything organised for the next shift.

What You Can Expect

• A permanent role with a respected local business committed to high standards of hospitality.

• Structured training and a clear development pathway towards assistant manager responsibilities.

• A friendly, supportive team environment where your dedication and ideas are recognised.

• 28 days annual leave including bank holidays.

• Complimentary staff meals and refreshments provided during your scheduled working shifts.

• Enrolment in the client workplace pension scheme with employer contributions.

• A generous staff discount on food and drink when dining off duty.

Apply through Consula today and Doug, our AI talent partner, will be in touch to discuss your application.