Restaurant Supervisor (contract catering)
- Supervision & Training – lead and support the front of house team, setting clear expectations and providing coaching and feedback to maintain high standards.
- Quality & Service – ensure food quality, presentation and service standards are consistently delivered. Resolve issues quickly and effectively to maintain customer satisfaction.
- Operations & Logistics – support the smooth running of daily operations, including service, deliveries, stock, vending and general site requirements.
- Customer Experience – build strong relationships with customers and clients, adapting your approach to different audiences and actively seeking feedback to improve the experience.
- Marketing & Communications – take a lead in on-site marketing, creating engaging content for social media and producing weekly menus and promotional materials aligned with client and brand guidelines. Creative marketing skills would be highly advantageous.
- Events & Engagement – bring ideas to monthly events, seasonal campaigns and awareness days, helping to create engaging experiences and drive customer participation.
- Commercial Awareness – support the General Manager with ordering, stock management, cost control and other administrative tasks, developing a strong understanding of the commercial side of the operation.
- Continuous Improvement – be proactive and curious, identifying opportunities to improve service, operations and the overall customer experience
- Previous experience within the hospitality industry
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
- Creative marketing skills would be highly advantageous
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.