Restaurant Supervisor
Posted Updated
Role
We are seeking a hands-on, dynamic, proactive leader as a Shift Supervisor with Gattara - Upon Town Italian Eatery, you will manage the overall operation of the store, ensure superb customer experience, develop your team, and drive sales/business result. As a Shift Supervisor (AM/PM available) and become a vital leader in delivering exceptional guest experiences! This energetic role offers a fantastic opportunity to develop your management skills while working in a fast-paced, customer-focused environment. You’ll be empowered to oversee daily operations, support staff training, and ensure food safety standards are met, while fostering a lively and welcoming atmosphere. This paid position is perfect for motivated individuals eager to grow their career in the food service industry and take on leadership responsibilities.
Key Responsibilities
- Assist with managing daily restaurant operations, ensuring smooth shift flow and high-quality service delivery
- Supervise team members during shifts, providing guidance, motivation, and training to uphold company standards
- Oversee food preparation and food handling processes to maintain safety, quality, and consistency
- Operate POS systems for order processing, cash handling, and transaction accuracy
- Support inventory control efforts by monitoring stock levels, assisting with ordering, and minimizing waste
- Ensure compliance with food safety regulations and sanitation standards through regular inspections
- Contribute to staff training initiatives, including onboarding new team members and developing existing staff
- Handle customer inquiries or concerns promptly to ensure positive dining experiences
- Participate in interviewing potential team members and supporting management in hiring decisions
Minimum Qualifications
- High school diploma or equivalent.
- Previous serving experience in a full-service restaurant, hotel, or comparable hospitality environment.
- Basic knowledge of food and beverage service standards.
- Strong verbal communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to stand and walk for extended periods during scheduled shifts.
- Strong attention to detail and commitment to guest satisfaction.
- Must be available to open at 5:30am and available on the weekends
Preferred Qualifications:
- Previous experience in a luxury hotel, upscale restaurant, or fine-dining environment.
- Experience using point-of-sale (POS) and restaurant order-management systems.
- Food safety or hospitality-related certification.
- Additional language skills that support communication with a diverse guest population.
- Experience making thoughtful menu recommendations and identifying appropriate opportunities to enhance the guest experience.
What You Bring:
- Genuine hospitality: You enjoy creating welcoming, personalized experiences for every guest.
- Attention to detail: You understand that accuracy, presentation, and timing are essential to exceptional service.
- Teamwork: You communicate effectively and work collaboratively with restaurant, bar, culinary, and hotel colleagues.
- Composure: You remain professional, organized, and guest-focused during busy service periods.
- Menu knowledge: You are comfortable learning food and beverage offerings and making recommendations based on guest preferences.
- Service mindset: You anticipate needs, address concerns professionally, and look for opportunities to make each dining experience memorable.