RESTAURANT SUPERVISOR

Job Summary

We are looking for a dedicated and experienced Chinese Restaurant Supervisor to oversee the daily operations of our restaurant. The successful candidate will ensure excellent customer service, maintain high food and service standards, supervise restaurant staff, and support the smooth and efficient running of the restaurant.

Key Responsibilities

• Supervise and coordinate the daily operations of the restaurant.
• Lead, train, motivate, and schedule front-of-house staff to ensure efficient service.
• Ensure exceptional customer service by handling customer inquiries, feedback, and complaints professionally.
• Monitor food quality, presentation, and service standards to maintain customer satisfaction.
• Coordinate with the kitchen team to ensure timely preparation and delivery of orders.
• Maintain cleanliness, hygiene, and safety standards in accordance with company policies and local regulations.
• Monitor inventory levels and assist with ordering supplies and restaurant equipment.
• Oversee opening and closing procedures, including cash handling and daily sales reconciliation.
• Ensure compliance with food safety, workplace safety, and operational procedures.
• Support the Restaurant Manager in achieving sales targets, controlling operating costs, and improving overall performance.
• Assist in recruiting, onboarding, and evaluating staff performance.
• Prepare operational reports and communicate business updates to management.

Job Requirements

• Minimum secondary school education or equivalent; a diploma in Hospitality, Food & Beverage, or a related field is an advantage.
• At least 2 years of supervisory experience in a Chinese restaurant or food and beverage establishment.
• Good knowledge of Chinese cuisine, restaurant operations, and customer service standards.
• Strong leadership, communication, and interpersonal skills.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• Strong problem-solving and conflict-resolution abilities.
• Willingness to work shifts, weekends, and public holidays.
• Knowledge of food hygiene and workplace safety practices.
• Proficient in basic computer applications and point-of-sale (POS) systems.
• Ability to communicate in English; proficiency in Mandarin and/or other Chinese dialects is an advantage for communicating with customers and team members.

What We Offer

• Competitive salary.
• Staff meals provided.
• Opportunities for career growth and professional development.
• Friendly and supportive working environment.
• Annual leave and other employment benefits in accordance with company policy.