Restaurant Supervisor

Key Responsibilities

1)Daily Operations

* Oversee daily restaurant operations to ensure smooth service and consistent standards.

* Ensure opening/closing procedures are followed, and the café is ready for service (dine-in / takeaway where applicable).

* Maintain cleanliness, hygiene, food safety, and compliance with café SOPs.

2) Staff Scheduling & Team Leadership

* Plan and manage team working schedules/rosters based on peak and non-peak demand.

* Delegate tasks clearly to team members (floor, counter, bar, cleaning, prep support as assigned).

* Train, coach, and supervise staff on service steps, product knowledge, and upselling.

* Monitor attendance, punctuality, and performance; escalate staffing/performance issues to the GM.

3) Customer Service & Reservations

* Deliver high-quality customer service and handle service recovery when issues arise.

* Manage customer touchpoints:

* Dine-in guest support and complaint handling

* Reservation handling （if applicable） and seating flow

* Responding to social media messages/comments （as assigned）

* Monitoring and replying to Google Reviews and other online platform comments （as assigned）

4) Inventory & Stock Replenishment

* Maintain inventory records for food, beverages, and operating supplies.

* Conduct stock counts (daily/weekly/monthly as required) and track stock movement.

* Replenish stock and coordinate purchasing requests with the GM to avoid shortages and overstock.

* Check deliveries for accuracy and quality; report discrepancies to the GM.

5) Drinks Bar & Beverage Operations

* Ensure proper operation of the drinks bar (coffee / non-alcoholic beverages, and alcoholic items if applicable).

* Maintain beverage standards: recipes, portion control, presentation, hygiene, and equipment care.

* Manage beverage stock (beans/syrups/milk/garnish/drinks supplies) with proper storage and rotation.

6) Reporting& Coordination with GM

* Work closely with the GM on operational reports and analysis, such as:

* Sales summaries and product performance

* Labor scheduling effectiveness （staffing vs demand）

* Waste/spoilage and improvement actions

* Customer feedbacktrends and service improvement plans

* Provide clear updates to the GM on staffing, stock, incidents, and operational needs.

7) Promotions, Advertising & Execution Support

* Plan and execute café promotions and marketing activities with the GM (new items, bundles, seasonal promos).

* Coordinate in-store execution: staff briefing, signage, product availability, and service scripts.

* Support online posting/updates and customer inquiries related to promotions （as assigned）.

* Track promotion performance (basic results) and share improvements with the GM.

8) Deliverables /Performance Expectations

* Consistent customer service and positive review management.

* Accurate inventory records and timely replenishment; controlled wastage.

* Efficient roster planning and strong team discipline.

* Smooth service operations during peak hours and minimal customer complaints.

* Promotions executed correctly and on time.