Restaurant Supervisor
As a Restaurant Supervisor of IL Toro, you shall willingly and diligently carry out
the duties assigned to you from time to time, including but not limited to the following:
1. Customer Interaction
- Greet customers with a warm, friendly attitude.
- Present menus and offer recommendations or explain specials.
- Take accurate food and beverage orders, including special dietary requests.
- Relay orders to the kitchen or bar clearly and correctly.
- Ensure guests are comfortable and satisfied throughout their meal.
- Respond to guest questions and concerns politely and promptly.
- Handle complaints calmly and professionally or escalate when needed.
2. Food &Beverage Service
- Serve food and drinks in a timely and courteous manner.
- Check back after serving to ensure everything is to the guest’s liking.
- Clear dishes and utensils between courses and after meals.
- Prepare and serve side items like bread, water, or condiments when required.
- Assist with packing takeout or leftovers for guests if needed.
3. Billing &Payments
- Prepare checks accurately.
- Process various forms of payment (cash, card, mobile apps).
- Provide correct change and receipts.
- Thank guests and invite them to return.
4. Setup &Cleanliness
- Set tables before service with clean linens, cutlery, glassware, and menus.
- Reset and sanitize tables after guests leave.
- Keep the dining area clean, organized, and presentable.
- Maintain cleanliness of side stations and service areas.
5. Teamwork &Support
- Communicate effectively with kitchen and other staff.
- Help other servers or staff during peak hours or busy sections.
- Attend pre-shift meetings and training sessions.
- Report any issues or incidents to management.
6. Health, Safety& Compliance
- Follow hygiene and food safety standards at all times.
- Wear clean, appropriate uniform or dress code.
- Adhere to safety protocols when handling hot dishes, spills, or cleaning materials.