Restaurant Supervisor
About the role
The Restaurant Supervisor is responsible for overseeing the daily operations of the specialty restaurant, ensuring exceptional guest service, operational efficiency, and adherence to company standards. The incumbent will support the Restaurant Manager in leading the outlet team, maintaining service excellence, driving revenue opportunities, and fostering a positive and productive work environment while delivering memorable dining experiences.
Key responsibilities
Supervise and direct outlet team members to ensure efficient daily operations and consistent fulfillment of guest expectations
Guide and support team members in executing their duties to maintain high operational standards
Monitor and uphold service standards to deliver exceptional guest experiences aligned with company procedures
Coordinate with Kitchen, Stewarding, Bar, Housekeeping, and Engineering teams to ensure seamless cross-departmental operations
Plan, coordinate, and execute promotional activities, special events, and outlet initiatives to enhance guest engagement
Drive outlet revenue by applying effective upselling techniques and leveraging product knowledge
Monitor and control outlet operating equipment inventory and participate in periodic stock takes to maintain resource availability
Conduct regular front-of-house and back-of-house inspections to ensure proper mise-en-place, cleanliness, hygiene, maintenance, grooming, and staffing levels
Identify operational deficiencies and implement corrective actions to sustain service excellence
Prepare and submit operational reports and administrative documentation accurately and on time
About you
Diploma, Higher NITEC, or equivalent qualification in Hospitality Management, Food & Beverage Management, or related discipline
Minimum 2 to 4 years of relevant Food & Beverage experience, including at least 1 year in a supervisory role
Experience in specialty dining, upscale restaurants, hotels, or resorts is advantageous
Knowledge of restaurant operations, food and beverage service standards, and guest service practices
Willingness to work shifts, weekends, and public holidays
Food hygiene certification or equivalent certification preferred