Restaurant Supervisor - Opening Mama Shelter Mexico City

Key Responsibilities

• Supervise the daily operations of the restaurant to ensure efficient and seamless service.
• Lead, train, motivate, and support the restaurant team to consistently deliver exceptional guest experiences.
• Ensure service standards, brand guidelines, and operational procedures are maintained at all times.
• Assist with scheduling, task delegation, and shift management.
• Monitor guest satisfaction, proactively resolving concerns and handling service recovery when needed.
• Conduct pre-shift briefings and communicate daily objectives, promotions, and operational updates.
• Support the Restaurant Manager in achieving revenue goals, labor efficiency, and cost control targets.
• Ensure compliance with food safety, sanitation, health, and safety regulations.
• Monitor restaurant appearance, cleanliness, and organization to maintain a welcoming environment.
• Assist with inventory control, ordering, and proper handling of restaurant supplies and equipment.
• Work collaboratively with the kitchen, bar, and other hotel departments to ensure smooth operations.
• Participate actively in the hotel's pre-opening activities, including recruitment, training, SOP implementation, and operational readiness

• Minimum of 2 years of supervisory experience in a restaurant, hotel, resort, or lifestyle hospitality environment.
• Strong understanding of restaurant operations, service standards, and guest relations.
• Proven leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to remain calm and efficient in a fast-paced environment.
• Passion for hospitality and creating memorable guest experiences.
• Flexible schedule with availability to work evenings, weekends, and holidays.
• Proficiency in English is preferred; additional languages are considered an advantage.

AND NOW YOU KNOW THE TUNE…

First verse: No AI screening at Mama! Every application is personally reviewed, and we take the time to get to know your story.

Second verse: First, you’ll have a phone conversation with our People & Culture team to see if we’re a good match.

Chorus: After the phone interview, we’ll invite you to an online or face-to-face conversation.

Final verse: Of course, you’ll hear back from us within two to three weeks at the latest, whether the answer is ✔️ or ✖️.