Restaurant Supervisor

RESTAURANT SUPERVISOR

Sandy Lane, an AAA Five (5) Diamond exclusive resort, Forbes Five Star and member of the Leading Hotels of the World is seeking to recruit a highly organized and dynamic individual to join its Food and Beverage team as Restaurant Supervisor.

The Role

The Restaurant Supervisor will report directly to the Restaurant Manager and will be required to assist with organizing and directing a team in order to deliver a top quality product, with a prompt, accurate and personalized service.

Key duties and responsibilities:

• Develop an active Meet and Greet program for all Guests to ensure a high degree of repeat clientele
• Supervise all Waiters/Waitresses and Assistant Waiters/Waitresses
• Ensure the Food & Beverage Outlet is set up correctly and completed 15 minutes prior to service, lending assistance to team members
• Warmly welcomes and seats guests, helps them select food and beverages, takes orders accurately identifying any special dietary requirements, checks for their satisfaction and handles complaints
• Serve food, wine and beverages, refills water and wine glasses, removes plates, cutlery, ashtrays and glasses from tables, replenishing when necessary and resets tables in a timely manner
• Effectively monitor the station through observance and teamwork, ensuring presence is always visible on the floor
• Provide post meal service and liaises with the guests on their dining experience
• Ensure that cleanliness of the Food & Beverage Outlet, front and back of house is maintained
• Ensure all Five Diamond, Triple AAA and Leading Hotels Standards are consistently upheld

Our ideal candidate must possess:

• Minimum of (2 to 3)two to three years previous experience working in a senior position in the service industry
• A good secondary school level education
• Good leadership, communication skills and numeracy skills
• A knowledge of food, wine and spirits
• An enthusiastic attitude and high standards of grooming
• An awareness of health and safety issues
• The ability to work under stress calmly and professionally in a busy environment.

The successful candidate must consistently maintain the highest standard of service and operational efficiency within all areas of responsibility.