Restaurant Supervisor

About The Groucho Club

The Groucho exists to keep Soho’s artistic, liberal spirit burning bright, and to champion London’s role as a creative powerhouse on the world stage. A joyful, generous and welcoming space for ideas, creative life and the occasional late night.

Born in 1985 as the antidote to the cloistered gentlemen’s clubs of London’s Mayfair, The Groucho Club was founded on a radical idea: that good company is the kind chosen by ideas rather than status, that emerging voices belong in the same room as established ones, and that culture is made through conversation, collision and curiosity.

Forty years on, that belief still drives everything we do. We exist to facilitate the conversations that shape culture now and next, to back the people making it, and to keep Soho generous, welcoming and alive to creative possibility. We host, we don’t serve.

Members and guests are people we know, not names on a list.

Restaurant Supervisor

We're looking for a Restaurant Supervisor who brings more than operational expertise. Someone who can lead from the floor, inspire a team, and create exceptional experiences for our members and guests every day.

This role sits at the heart of our restaurant operation, overseeing service across The Dining Room and Bernie's. You'll be the bridge between the restaurant team and management, ensuring every shift runs smoothly while maintaining the relaxed professionalism and distinctive character that define The Groucho Club.

You'll be organised, confident, and highly visible on the floor, equally comfortable supporting your team through busy service periods, building relationships with members, and ensuring every detail is executed to the highest standard. The ideal candidate combines strong leadership with genuine hospitality, understanding that memorable service starts with people.

Why is this so important? Because every interaction, every recommendation, and every service moment contributes to the experience our members return for time and again. At The Groucho Club, hospitality is personal, and our Restaurant Supervisors play a key role in bringing that philosophy to life.

What You’ll Be Doing

• Leading day-to-day restaurant operations across The Dining Room and Bernie's, ensuring smooth and efficient service.
• Supporting, motivating, and guiding the restaurant team throughout each shift.
• Creating a welcoming and memorable experience for members and guests from arrival through to departure.
• Managing table allocations, reservations, and service flow to ensure an organised and seamless operation.
• Building strong relationships with members and regular guests, understanding their preferences and anticipating their needs.
• Leading pre-service briefings, communicating menu updates, specials, and key service priorities.
• Supporting and coaching team members on service standards, menu knowledge, and guest engagement.
• Working closely with the kitchen, bar, reception, events teams, and Duty Managers to deliver an exceptional member experience.
• Monitoring cleanliness, presentation, ambience, and operational readiness across all restaurant areas.
• Handling guest feedback professionally, resolving issues confidently and escalating where appropriate.
• Ensuring orders, payments, and operational procedures are completed accurately and efficiently.
• Supporting staff welfare, attendance management, and maintaining a positive team culture.
• Upholding Health & Safety, Food Safety, Hygiene, and Allergen standards at all times.
• Promoting food, wine, and additional club offerings to enhance the guest experience and drive revenue opportunities.

What Makes You a Great Fit

• Previous experience in a Restaurant Supervisor or senior hospitality leadership role.
• A natural leader who enjoys coaching, mentoring, and developing others.
• Passionate about delivering exceptional hospitality and building meaningful guest relationships.
• Calm and composed under pressure, able to manage busy service periods with confidence.
• Strong organisational skills with excellent attention to detail.
• A proactive problem-solver who takes ownership and looks for solutions.
• Confident communicator with the ability to collaborate across multiple departments.
• Knowledgeable about food, wine, and restaurant operations, with a desire to continue learning.
• Adaptable, energetic, and positive in a fast-paced environment.
• Professional, approachable, and aligned with The Groucho Club's values and culture.
• Committed to maintaining high standards of service, cleanliness, and compliance.

Why You'll Love It Here

• Competitive salary.
• 30 days holiday including bank holidays, pro-rata.
• Wagestream to support your financial wellbeing.
• Nutritious meals prepared by our team.
• Pension scheme.
• Employee Assistance Programme with Hospitality Action.
• Refer a Friend Scheme – earn up to £1,000 when you successfully refer a friend.

Eligibility to Work

To be considered for this position, you must have the right to work in the UK. Unfortunately, The Groucho Club cannot offer sponsorship for this role, and applications from candidates requiring visa sponsorship cannot be considered.

Equal Opportunities

The Groucho Club is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.

No agency support required, direct candidates only, please.