Restaurant Supervisor

BENEFITS

• Medical
• Dental
• Vision
• Pet Insurance
• Employer paid Life/LTD
• Fully vested 401k
• Employee Assistance Program
• PTO
• Holiday Pay (Hourly)

POSITION OVERVIEW

The Restaurant Supervisor is responsible for overseeing the restaurant front-of-house team to ensure guests receive the highest quality of service according to hotel standards. They provide hands-on training and support while maximizing restaurant revenue and guest satisfaction.

DUTIES AND RESPONSIBILITIES

• Provide guidance and leadership to the restaurant team to ensure consistent quality of guest service is provided to all guests in accordance with hotel standards.
• Observe performance and encourage improvement.
• Resolve guest complaints by conducting thorough research of the situation and the most effective solution.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff, and provide them with any information necessary to provide the highest level of service.
• Make recommendations for training related issues when inconsistencies develop.
• Authorize revenue allowances to remedy problems in the case alterative solutions have been offered but not accepted.
• Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.
• Assist the restaurant team to take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to hotel specifications.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Assist in the maintenance of the outlet area and equipment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.
• Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
• Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise.
• Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times.
• Ensure associates complete opening and closing side duties.
• Ensure all departmental policies and SOPs are followed and executed according to hotel standards.
• Prepare guest check and process payment, adhering to all cash handling and credit policies.
• Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
• All other duties as requested.