Restoration & Mitigation Technician

Who We Are

Wilson, founded in 1958, is a third-generation family-owned company that is here to keep your home cozy, lights on and the water flowing. We offer services in Plumbing, HVAC, Electrical, Restoration and more throughout Northeast Ohio. Members of our staff have opportunities to earn competitive pay and rewards, grow in their careers and become a part of a great team.

Why Choose The Wilson Companies

• Compensation - Top of market pay among our industry
• Medical Insurance – We pay 70% for you and your family's insurance premiums for health, dental, vision, and company paid life insurance
• Work life balance – Two weeks of PTO after 90 days, 7 paid holidays
• 401k Plan with a 3% match.
• $1500 ongoing education/training credit per year

Our Core Values

Betterment

The ambitious pursuit of winning individually and as a team.

Accountability

We do what we say we are going to do.

Teamwork

Winning only happens when we work as a team.

Transparency

We sell through education- not fear.

Position Overview

The Restoration Mitigation Technician is responsible for providing the oversight, direction and coordination of all field activities related to the mitigation teams and any coordinated subcontractors; ability to read Xactimate scopes proficiently; managing the project schedule throughout the project lifecycle; and securing any unique materials, permits and/or equipment required to complete the project.

Key Responsibilities

The essential functions include, but are not limited to the following:

• Use and read Xactimate scopes to coordinate restoration projects
• Respond to water damage emergency calls
• Estimate mitigation services
• Manage schedules and progress of projects, from start to finish while maintaining quality standards—including but not limited to: Water Damage, Mold Remediation, Duct Cleaning, Carpet Cleaning, Disinfecting Services, etc.
• Secure unique materials, permits and equipment required
• Plan, execute and close out multiple projects in short periods of time to the satisfaction of the client
• Complete any necessary paperwork to record all job notes and utilize proprietary software if required
• Ensure that all tools, equipment, supplies and assigned vehicles are clean and maintained
• Collect any money owed at the time of service if necessary
• Ensure customer is satisfied and happy with the work performed
• Maintain a high degree of integrity and loyalty toward the company and brand
• Always be safety conscious both on the job and while driving.
• Participate actively in all training exercises, morning meetings.
• Live the Core Values in every interaction
• Other duties as assigned