Retail and Merchandising Coordinator

SUMMARY

The Retail and Merchandising Coordinator oversees all aspects of Leader Dogs for the Blind (LDB) retail operations, including the on-campus gift shop and online store. Reporting to the Director of Marketing and Communications, this role builds and leads a growing volunteer team to support daily operations while overseeing merchandising, customer service and on- and off-campus shopping events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Retail Operations

• Manages all aspects of merchandise selection, ordering and inventory management

• Processes sales transactions and maintains POS system

• Works with graphic designer to design branded merchandise

• Provides excellent customer service to all shoppers

• Conducts quarterly inventory counts and annual audits

• Maintains organized stockroom and retail space

• Designs and maintains attractive store displays

• Ensures coverage for client shopping days, special events and tours

• Hosts pop up shops at LDB, Lions Club and other events

E-commerce Management

• Manages Shopify-based online store

• Creates compelling product descriptions and coordinates product photography

• Maintains accurate online inventory

• Oversees order fulfillment and shipping processes

Volunteer Management

• Recruits, selects and onboards volunteers to grow the gift shop team

• Oversees volunteers and delegates daily operations, ensuring regular and special-event coverage

• Trains, supports and develops volunteers to work independently