Retail assistant
Key responsibilities
Greet walk-in showroom customers, actively listening to understand their unique health, medical, or lifestyle goals
Conduct engaging, live demonstrations of products (e.g., explaining how a Continuous Glucose Monitor (CGM) sensor tracks glucose, or how to read heart metrics on an ECG smart ring)
Meet and exceed individual and store sales goals by cross-selling and upselling complementary health accessories or consumer wellness packages
Assist existing customers with device troubleshooting, basic technical support, hardware calibration, and pairing devices to mobile health apps
Maintain an immaculate, high-end showroom floor and ensure all interactive display units are fully charged, functional, and clean
Handle cash and cashless transactions accurately using the Point-of-Sale (POS) system
Assist with product warranties, exchanges, and the basic coordination of equipment rentals (e.g., oxygen concentrators)
Monitor stock levels on the retail floor, manage timely replenishment from the stockroom, and participate in regular inventory audits
Document customer feedback and common technical queries in our CRM system, reporting trends to management to help improve the overall patient experience
About you
- 1 to 3 years of experience in retail sales, hospitality, or frontline customer service
- Nursing background or experience in consumer electronics, health supplements, medical devices, or wellness retail is a major advantage
- Highly comfortable learning, utilizing, and explaining mobile applications and health-tech hardware
- Exceptional communication skills with a compassionate, patient approach—especially when teaching elderly customers how to navigate tech platforms