Position Summary:

The Retail Hardgoods Expert is a specialized member of our retail team, responsible for providing best-in-class customer service while serving as a trusted authority on all things ski and snowboard. Based out of the Agassiz Pro Shop, this role goes beyond traditional retail sales to include expert knowledge of hardgoods products, rental setup, and involvement in maintaining our on-mountain demo program.

This individual is expected to take initiative in running a clean, organized, and guest-ready shop environment, while also serving as an ambassador for the mountain—offering guidance on terrain, conditions, and resort amenities to help guests have an unforgettable experience.

Additionally this team member will act as a guest service associate for basic guest needs such as: Selling tickets, printing season passes, solving guest issues (with support from the guest services department).