Retail Associate (Johor Bahru)
Posted Updated
PURPOSE & IMPACT ON ORGANIZATION:
- Contribute to meeting or exceeding store sales and profit targets by:
- Passionately inspiring consumer loyalty to the Brand
- Effectively serving and selling to customers
- Diligently executing store operations
KEY RESPONSIBILITIES:
- Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
- Execute the Brand Customer Service standards to meet or exceed customers’ expectations
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
- Use Seasonal Brand and product knowledge effectively during sales interactions
- Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
- Adhere to all established policies and procedures
- Execute and maintain established Visual Merchandising and In-Store Communication standards
- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
- Complete cash register transactions quickly and accurately
- Minimize loss in both, the stockroom and the sales floor
- Perform all store operations in a safe, effective and efficient manner
- Collaborate productively and respectfully with team members
- Complete all applicable training programs and effectively apply the learning on the job
- Seek coaching and learning opportunities to continually improve your performance
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
- Retail Professional Competencies
MINIMUM QUALIFICATIONS:
- Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
- Basic numeracy, literacy and verbal communication skills