Retail Associate

We’re looking for an enthusiastic, organized, and customer-focused individual to join our team as a Retail Sales & Customer Service Associate. This position is the face of our game store, welcoming customers, handling sales, customer service inquiries, and maintaining a clean, organized environment. Ideal candidates are friendly, detail-oriented, and excited about gaming culture.

Key Responsibilities

Customer Service & Sales

• Greet and assist walk-in customers, creating a welcoming and engaging in-store experience.
• Provide knowledgeable support on general products; refer customers to specialists for deeper questions (e.g., Magic: The Gathering singles, Pokemon, D&D materials).
• Operate the POS register to process purchases, returns, gift cards, and store credit transactions.
• Respond promptly and professionally to customer inquiries via phone, email, or in-store.
• Promote current sales, new arrivals, and store events when relevant.

Sales Floor & Inventory Support

• Restock shelves and maintain tidy, organized displays throughout the store.
• Perform routine inventory checks and help identify stock shortages or overages.
• Receive and process product from other store locations or suppliers.
• Assist with merchandising and signage updates when needed.

Order Fulfillment & In-Store Pickups

• Manage communication related to online and phone orders.
• Pull and prepare customer orders for in-store pickup and shipping.
• Notify customers of order status and follow up on any uncollected items.

Store Maintenance

• Complete daily opening and closing checklists to ensure the store is clean, safe, and ready for customers.
• Maintain cleanliness of sales floor, counters, and common areas throughout the day.
• Report maintenance or safety issues to management promptly.

Qualifications

• Prior retail or customer service experience preferred.
• Friendly, approachable attitude with strong interpersonal and communication skills.
• Ability to multitask and stay organized in a dynamic, fast-paced environment.
• Reliable and punctual with a strong sense of responsibility.
• Comfortable learning and using store systems and technology (e.g., Shopify POS, Gorgias).
• Availability during evenings and weekends is required.

Bonus Qualifications

• Knowledge of tabletop games, board games, trading card games, or RPGs is a big plus.
• Experience with point-of-sale systems and/or e-commerce platforms.