Retail Branch Manager

The Retail Branch Manager is responsible for leading a team to meet the financial needs of customers while providing exceptional customer service. This role will be involved within the community, drive business development, and oversee the operational soundness of the banking center.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Manages all operations for the branch.
2. Processes customer requests and transactions in an accurate and professional manner.
3. Assists with managing branch consumer loan portfolio, and coaches branch staff to sell and handle consumer loan requests in an effective manner.
4. Responsible for growing existing small business banking relationships and developing new relationships within the market through client-facing activity.
5. Maintains a high level of customer satisfaction by retaining and developing highly-engaged associates.
6. Ensures all departmental activities are performed in compliance with applicable laws, regulations, policies and procedures.

Non-Essential Functions: Performs other duties as assigned.