Retail Business Manager - West

Main responsibilities

• Upholds & demonstrates Aesop brand identity & values.

• Drives excellence in store environment, product presentation, & team presentation across their portfolio.

• Partners with marketing & VM & puts forward recommendations to deliver on brand strategy.

• Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio.

• Acts as a conduit between head office & retail & cascades communications in an effective and timely manner.

• Plans & conducts regular & purposeful store visits.

• Considers the environment, local community & commercial outcomes in all business decisions.

• Optimize inventory management, proactively seizes opportunities & mitigates risk.

• Upholds compliance & integrates into workflow for self & team.

• Prioritizes the customer in decision making.

• Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling.

• Partners with Training & Performance to grow team capability in line with portfolio & business goals.

• Holds self & others accountable to consistently deliver positive customer experience.

• Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio.

• Delivers on portfolio goals & targets.

• Integrates observation, review & analysis of portfolio & team performance into daily workflow.

• Leads proactive development of self & team through training, coaching & feedback. • Manages portfolio recruitment and builds dynamic portfolio development & succession plans.

• Promptly engages in performance recovery.

Job Requirement:

• Bachelor degree or above

• At least 10 years working experience in retail or customer service industry

• More than 3 years multiple store management experience

• Good customer service sense

• Sales driven

• Good Cross-function communication skill

• Good influencing skill