Retail Cashier Associate

Retail Cashier Associate

Reports to Retail Manager/Assistant Manager

Seasonal Position (March-October)

Hourly, Non-Exempt

Skills Required:

• Excellent customer service skills.
• Excellent communication skills.
• Willingness to work as a team member.
• Ability to accurately count US currency.
• Must have good manual dexterity.

Specialized Training Required:

• On-the-job training of cash handling and POS cash register operation.
• Attend Park-wide orientation at earliest scheduled opportunity.

Educational Requirements:

• High school diploma or GED preferred but not required.

Age Restrictions:

• Must be at least 16 years of age.

Safety and Health Requirements:

• Must be physically able to stand for extended periods of time for shifts up to 12 hours.
• Must be able to lift in excess of 20 lbs.
• Responsible for personal health and safety.
• Must adhere to Park-wide 20 mph speed limit. (2 mph through front gate).
• Follow all Park safety and first aid guidelines.

General Accountabilities:

• Utilize excellent customer service skills.
• Must maintain an average of “8” or greater on Mystery Shops scores.
• Must attend all required Park functions, events, classes, workshops and meetings.
• Must abide by all Park policies and procedures.
• Must demonstrate pride in the Park and its core values and uphold its Mission Statement.
• Responsible for ethical business practices.

Principal Accountabilities:

• Cash register operations. Correctly total guest purchases, receiving cash, or credit/debit card payments, and making correct change.
• Must serve each guest pleasantly and efficiently.
• Must provide correct answers to guest questions concerning their Park experience.
• Must adhere to the cashier accountability program which requires all associates to balance within (+/- $2.00) of shift totals.
• Must utilize suggestive selling and up-selling techniques.
• Wrap and bag guest purchases for transport.
• Successfully complete shift and daily register check-out report.
• Responsible for neatness and orderliness of register area, sales floor, storage areas, restrooms, public spaces, and parking lots. This includes sweeping, mopping, dusting, garbage collection, scrubbing, vacuuming, etc.
• Stock merchandise following department guidelines.
• Be aware and alert management to causes of shrink. (Shoplifters, employee theft, paperwork errors, etc.)
• Must be willing to achieve daily, weekly, and monthly sales goals.
• Associate must work professionally with all Park employees and be willing to take direction from Park management and staff.
• Any and all other duties as assigned by the Retail Manager or the Retail Assistant Manager.

Expectations:

• Must be willing to work fluctuating work schedules, including nights, weekends and holidays.