Retail Customer Service Cashier

Cashiers play a very important role in the organization. Cashiers are often the first and almost always the last staff members our customers interact with. A cashier’s ability to cheerfully, accurately, and quickly complete point of sale transactions differentiates M&D Supply from its competition and leaves a lasting impression. Cashiers are an important source of feedback to management about the customer experience.

Responsibilities/Duties/Functions/Tasks

• Greet/direct every customer entering the store.
• Answer all calls using the company phone script when necessary.
• Ring all customers in accordance with company policies and procedures.
• Perform transactions cheerfully, quickly and accurately.
• Maintain the minimum RLC goal set by the company.
• Maintain minimum Round Up goal set by the company.
• Follow the customer service guidelines to provide maximum customer service levels (consistent score of 95% or better on in-store and phone mystery shops).
• Supervise others and provide on-the-job training.
• Sign customers up for Ace Rewards.
• Restock register area weekly.
• Attend store cashier meeting.
• “On site” attendance must fall within the company standards as outlined in the handbook.
• Any other tasks required as determined by management