Retail Customer Service Sales floor Manager

The Salesfloor Manager at M&D Supply is responsible for educating, inspiring, energizing and leading a high-performance team. This position focuses on customer loyalty and developing a culture that differentiates us from our competition. The Salesfloor Manager position reports to the Store Manager.

Supervisory Duties

• Hiring - recruit, identify, screen and select qualified applicants for open positions
• Training and development – facilitate the learning of job related knowledge, skills and behavior
• Budgeting – develop an annual financial plan for resource allocation and monitor variances throughout the year
• Planning and Scheduling - develop goals and strategies to coordinate operational activities
• Leading – work with and through people to accomplish execute M&D’s value proposition
• Conflict management - recognize / respond incompatible differences between employees and customers and promote solutions
• Discipline – work with GM to administer corrective action when employees fail to meet attendance, performance or conduct requirements
• Appraisal - evaluate aspects of employee performance in accordance with performance standards including assisting GM with preparing and administrating employee performance reviews
• Plan and conduct one on one meetings with employee reports
• Plan and conduct staff meetings
• Train team members on new policies and procedures
• Administer routine walk/grading/ testing for team members (ad executioner, sales, cashier)
• Administer safety program including safety bingo program
• Develop employee schedule
• Attend Manager Meetings and training seminars