Retail & Ecommerce | IT Support

We are looking for a candidate with experience in IT Support/Helpdesk, fluent Spanish (mandatory), and a valid driving licence, as the role involves regular contact with our teams in Spain. The candidate must also be able to understand Portuguese, as the position is based at our headquarters in Gaia, Portugal, and involves regular contact with our teams in Portugal.

Role Overview

To provide high-quality technical support to hôma users, ensuring the maintenance and smooth operation of IT systems, networks, and equipment. You will play a key role in ensuring the continuity of the organisation's technology services, contributing to operational efficiency and the security of information and communication systems.

Key Responsibilities

• Provide technical support to users, both on-site and remotely, ensuring the resolution of IT incidents and issues;

• Configure, install, and maintain hardware and software, with a particular focus on Microsoft Windows environments;

• Participate in IT Operations projects, particularly technology implementations and the opening of new stores;

• Support the management and updating of hardware and software inventories;

• Ensure the upkeep, preventive and corrective maintenance, and repair of IT equipment;

• Travel to stores to provide technical support, carry out preventive maintenance, and identify requirements;

• Install and organise cabling, server racks, and network infrastructure;

• Ensure compliance with security policies and procedures, safeguarding the confidentiality, integrity, and availability of information.

• Vocational or technical training in IT or a related field;

• Experience in technical support, IT equipment maintenance, and troubleshooting;

• Experience installing cabling and organising IT and data centre racks;

• Solid knowledge of Microsoft 365, Windows 11, and Active Directory;

• Willingness to travel nationwide and work flexible hours when required;

• Strong communication skills, a team-oriented mindset, and a user-focused approach;

• Good organisational skills, autonomy, and a strong sense of responsibility;

• A proactive attitude and willingness to learn, with a focus on problem-solving and continuous improvement.

Working Conditions

• Work Arrangement: On-site

• Working Hours: 9:00 a.m. – 6:00 p.m.

Standby Duty

One week per month, with the following schedule:

• 9:00 a.m. – 4:00 p.m.: On-site

• 4:00 p.m. – 6:00 p.m.: Travel home

• 6:00 p.m. – 8:00 p.m.: Standby duty

On-Call Availability

• Weekdays: 8:00 p.m. – 11:00 p.m.

• Weekends and public holidays: 9:00 a.m. – 11:00 p.m.

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.