Retail Executive

At Heveya®, we believe better sleep begins with thoughtful design, natural materials, and exceptional customer experiences. As a premiumsleep and wellness brand, we are committed to creating healthier homes throughcertified natural organic latex mattresses, sustainable furniture, and curatedsleep essentials.

We are looking for a proactive, customer-centric RetailExecutive to support the growth of Heveya's retail business in Singapore.

Key Responsibilities

1. Retail Sales & Customer Experience

• Deliver personalised sleep consultations and recommend suitable Heveya products based on customer needs.
• Drive sales across the full Heveya product range, including mattresses, pillows, bedframes, bedding, and accessories.
• Maximise sales opportunities through cross-selling and upselling.
• Take ownership of sales targets and conversion performance.
• Deliver a premium, educational, and consultative shopping experience that reflects Heveya's brand values.
• Build long-term customer relationships that encourage repeat purchases and referrals.

2. Customer Relationship Management

• Manage enquiries across WhatsApp, email, phone calls, website, and walk-in customers.
• Follow up promptly with prospective customers after showroom visits and quotations.
• Ensure every sales lead is tracked and managed through to closure.
• Provide professional post-purchase support, including delivery coordination and after-sales enquiries.
• Maintain accurate customer records and communication history within company systems.

3. Visual Merchandising & Showroom Standards

• Maintain showroom presentation in accordance with Heveya's premium visual merchandising standards.
• Ensure the sales point remains clean, organised, and customer-ready at all times.
• Execute seasonal campaigns, product launches, and visual merchandising updates.
• Monitor product displays and recommend improvements to enhance customer engagement.

4. Sales Operations & Administration

• Create and manage quotations, sales orders, invoices, and customer records within Odoo.
• Ensure accuracy of customer information, payments, and delivery details.
• Coordinate inventory availability and stock allocation with the operations team.
• Support accurate reporting and maintain disciplined sales administration.
• Process e-commerce orders and coordinate fulfilment to ensure a seamless customer experience.

5. Events & Brand Support

• Support sales events, workshops, and marketing activations.
• Assist with product demonstrations and customer education sessions.
• Provide support for training initiatives and onboarding of new team members where required.
• Undertake additional responsibilities assigned by management based on business needs.