Retail Firearm Sales Associate

88 years in Business. Family-owned to Employee-owned.

Come be a shareholder and work at Vance Outdoors!

Given a standard schedule that will stay the same each week

Must be able to work some evenings and one weekend day

Pay- $15.00 + based on experience

Background Check and Drug Screen required

Some benefits our employees receive-

• Medical/Dental/Vision and supplemental benefits for full-time employees
• Paid time off for full-time employees
• 401k with match
• ESOP retirement plan
• Employee Discounts
• Range time and free classes at the Obetz training center
• Volunteer opportunities and fun wellness challenges

SUMMARY: This position is primarily responsible for assisting customers in their purchase of company products and services by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Handles all aspects of customer service (internal and external customers alike)
• Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed.
• Assists with inventory to and from the warehouse, and sales floor.
• Responsible for promoting a positive culture within the department/store.
• Works with customers to insure a positive shopping experience.
• Handles inbound calls
• Provides and collects required paperwork and forms following all ATF guidelines, ensuring

accuracy of data collected free of errors or missing data.

• Maintains required paperwork.
• Quotes price and describes features of product items.
• Emphasizes salable features, credit terms, and prepares sales orders for orders obtained.
• Stocks products on sales floor
• Cleans and organizes work areas
• Enforces safety, health, and security rules.
• Adhere to all company policies and procedures.
• All other duties as required by management.

ACCOUNTABILITY:

Is accountable for sales and quality control.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data.
• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Project Management - Communicates changes and progress; completes projects on time and within budget.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Responds promptly to customer needs; response to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; gives and welcomes feedback; supports everyone's efforts to succeed.

Leadership

• Visionary Leadership - Inspires respect and trust; mobilizes others to fulfill the vision.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well.

Organization

• Business Acumen - Demonstrates knowledge of market and competition.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Self-management

• Judgment - Supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety And Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.